Colin has spent 10 years in senior leadership roles in customer service, specializing in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, technological innovation, and gold-standard quality and efficiency. He has directed customer service at such innovative, market-shaking e-commerce brands as TicketNetwork and Freshly and served as founder and president of a theatrical not-for-profit organization. Colin is also an award-winning playwright whose plays have been performed across fifteen states, as well as New York City and London.