Susan Tynan, CEO & Founder of Framebridge, June 27

Five years in: What I've learned about building a 21st century retailer

Leading custom framing e-retailer Framebridge.com through its first five years presented a lot of challenges for founder and CEO Susan Tynan, but her north star has been her relentless focus on the customer. In her Keynote Address to the IRCE audience, Tynan will share how putting the customer first allowed her to successfully lead Framebridge through intense sales growth, refine her pitches to investors and single-handedly expand the market for custom framing in the U.S. Customer-centricity, Tynan says, will also help her lead Framebridge through its next growth stages, which include an entrance into bricks-and-mortar retail and more. Both a look back and a look ahead, Susan will share the lessons she’s learned as a leader of a high-growth startup and what’s ahead for her company.